Frequently Asked Questions
What do you use to make your items?
We use the finest quality materials available to make our jewelry items:
WIRE WRAP BRACELETS are made with the following maintenance free materials that meet all federal quality standards... customers love them!
Argentium Silver (935) is a premium Sterling Silver that does not turn black as normal Sterling Silver does when it tarnishes... it takes on a Platinum patina. This is due to an added alloy, Germanium.
Gold Filled Wire (Yellow or Rose Gold) is guaranteed to look as good as it does the day you purchase it! Gold Filled, or gold overlay, is made by heat and pressure bonding a layer of 14 K to a center core of brass. This Karat gold covers the brass surface. The value of gold-filled is greater than gold-plated because gold-filled has an actual layer of karat gold, not just a microscopic film. This gold metal looks and preforms like solid 14K but is more durable and affordable making it a great alternative.
How do I size my wrist to guarantee that the bracelet I order will be the proper size?
If you purchase bracelets that always fit... then you are a standard size! If your bracelet is always too big or small then take a few minutes to measure the exact size over your wrist bone using a flexible measuring tape or print off the measuring tape we provide. Do not add or subtract anything to the measurement, we have a formula to take care of insuring that your bracelet will fit you perfectly!
How long does it take to receive my jewelry item?
Please allow 7-10 business days for processing. If you have a close deadline approaching for a special occasion, please let us know and we will do our best to assure you have your item in time. All items ship USPS, with a notification and tracking number being sent to you at the time of shipping. We have already mailed orders while in route to shows, so we will do our best to accommodate your special celebration needs.
What if I have my own loose stone?
Many customers have purchased gemstone on cruises, at gem shows or through gifts. We would be happy to make your stone into a beautiful jewelry item. Please send a picture of your gemstone with dimensions to us for verification that the gemstone will work in the setting you desire. We will communicate with you if there is a problem and work with you on a different choice, if need be.
What if I am not happy with my purchase?
If you are not completely satisfied with your IN Stock purchase, please send us a quick email stating what the problem is. All jewelry is handcrafted and guaranteed against defects. Keep in mind we use the finest gemstones and material available, due to the nature of natural gemstones, slight variations may exist making each gemstone unique in character and nature. Jewelry items have a 30 day money back guarantee. After contacting us by email, just return the item with the tag still attached for a full refund within 30 days from date of delivery. Please keep in mind that since we were founded in 1993, we stand behind our products and have a very loyal customer base that sends us new customers and makes additional purchases themselves to add to their jewelry desires. If for some reason, you have concerns with your Custom Order item, please contact us by email with your concerns so they can be addresses and resolved. Satisfaction Guaranteed.
Do you do custom work?
We love doing custom work to suit your jewelry needs. Keep in mind, we also participate in Art and Craft Shows so the turn around time will be dependent on the custom work and our show schedule.